Privacy Policy

Last updated: 29 October 2026

Who we are

Outcamp is an Australian business operated by Brant Lowe (ABN 95 224 848 869), based in Kapunda, South Australia. This policy explains how we collect and handle personal information through outcamp.com.au, our social media accounts, and when you contact us or buy from us.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What we collect

• Contact details — name, email address, phone number, and billing and delivery addresses
• Order details — what you bought, order value, delivery status, returns, warranty and spare parts enquiries
• Payment information — processed by our payment providers. We do not store full card numbers on our servers.
• Communications — emails, messages, phone notes and enquiry forms
• Technical data — IP address, device and browser type, pages viewed, referring links and approximate location derived from your IP address
• Marketing preferences — whether you have subscribed, opened our emails, or unsubscribed

We do not collect sensitive information such as health, biometric or political information.

How we collect it

• Directly from you — at checkout, through contact and enquiry forms, by email or phone, and through social media messages
• Automatically — through cookies, analytics and server logs as you browse
• From third parties — payment providers confirming a transaction, Australia Post tracking updates, and fraud screening services

Cookies and analytics

Our site uses cookies and similar technologies to keep your cart working, remember your preferences, measure traffic and improve the store. We use Google Analytics, Google Ads conversion tracking, Shopify's built-in analytics, Google reCAPTCHA on forms, and our payment providers' own scripts at checkout.

You can block or delete cookies in your browser settings at any time. Blocking essential cookies will stop the shopping cart and checkout from working.

Why we use your information

• To process and deliver your order, and to keep you updated on its progress
• To answer enquiries and provide product, setup and warranty support
• To handle returns, refunds and consumer guarantee claims
• To detect and prevent fraud and misuse of our store
• To meet legal obligations, including tax and record-keeping requirements
• To understand how the store is used so we can improve it
• To send marketing communications where you have subscribed or consented

Who we share it with

• Shopify Inc. — our e-commerce platform, which hosts the store and processes orders
• Payment providers including PayPal and Shop Pay
• Australia Post and other carriers — to deliver orders and generate tracking
• Google — for analytics and advertising measurement
• Our email provider, where you have subscribed to our list
• Professional advisers, insurers and debt collection services where reasonably necessary
• Government agencies, regulators or courts where required or authorised by law

We do not sell or rent your personal information.

Overseas disclosure

Some of our service providers store or process data outside Australia, mainly in Canada and the United States (Shopify, Google and PayPal). Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled consistently with the APPs.

Direct marketing

If you subscribe, we may email you about new products, restocks and Outcamp news. Every marketing email includes an unsubscribe link, and you can opt out at any time by emailing us. We never sell or rent our mailing list.

Security

We use HTTPS across the site, restrict administrative access to a small number of people, and rely on Shopify's PCI-DSS compliant checkout for payment processing. No system is completely secure, but we take reasonable steps to protect your information from misuse, loss and unauthorised access.

How long we keep it

Order and financial records are kept for at least five years, as required by Australian tax law. Marketing preferences are kept until you unsubscribe. Enquiry correspondence is kept only as long as needed to resolve the matter and meet our record-keeping obligations.

Access and correction

You can ask for a copy of the personal information we hold about you, or ask us to correct it if it is inaccurate or out of date. Email sales@outcamp.com.au. We will respond within 30 days. If we decline a request, we will tell you why and explain how you can complain.

Complaints

If you believe we have breached the APPs, email sales@outcamp.com.au with the details. We will acknowledge your complaint within five business days and aim to resolve it within 30 days.

If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Data breaches

If we become aware of a data breach that is likely to result in serious harm, we will assess it and notify affected individuals and the OAIC as required under the Notifiable Data Breaches scheme.

Children

Our store is not directed at children under 15, and we do not knowingly collect their personal information.

Changes to this policy

We may update this policy from time to time. The current version is always available on this page, with the date shown at the top.

Contact us

Outcamp — Brant Lowe
PO Box 487, Kapunda SA 5373
Email sales@outcamp.com.au
Phone 0492 510 332, Monday to Friday, 9:00am – 3:00pm ACST