Return and Refund Policy

The short version: you have 30 days to change your mind — you pay the return postage and a $10 restocking fee. If something is faulty, damaged or not what you ordered, we cover everything. Details below.

Change of mind

Changed your mind? You can return most items within 30 calendar days of delivery, provided that:

• you contact us first for a return authorisation
• the item is unused, unwashed and undamaged
• it is returned in its original packaging with all parts, fittings and instructions

For change-of-mind returns:

• You pay the return postage. We recommend tracked delivery — we cannot refund an item that goes missing on its way back to us.
• A $10 restocking fee applies per return, to cover inspection, repackaging and return to stock. The fee is capped at the value of the item being returned, so you never end up out of pocket more than the purchase price.
• Original shipping charges are not refunded.

Faulty, damaged, or not as described

If your item arrives damaged, is faulty, or is not what you ordered, the Australian Consumer Law applies — and none of the change-of-mind conditions above apply.

• No restocking fee.
• We pay the return postage, or arrange collection for bulky items.
• For a major failure you may choose a refund or a replacement. For a minor failure we will repair, replace or refund the item.
• You do not need the original packaging to claim a remedy.

Contact us with your order number and a photo of the problem and we will sort it out.

What cannot be returned

• Custom-made and made-to-order items — custom sizes, colours, embroidery and one-off builds
• Items damaged by misuse, modification, or normal wear and tear

These exclusions never apply where an item fails to meet a consumer guarantee.

How long a refund takes

We aim to inspect your return and email you the outcome within 2 business days of it arriving. Approved refunds are processed to your original payment method within 3 business days. Your bank may take a few additional days to show the funds.

Where to send returns

Outcamp
PO Box 487
Kapunda SA 5373
Australia

Please do not send an item back before contacting us — unauthorised returns may not be accepted.

Your rights

Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Questions

Email sales@outcamp.com.au or call 0492 510 332, Monday to Friday, 9:00am – 3:00pm ACST.

Last updated: 29 October 2026